Connect the DUALSHOCK 4 using the USB cable, then press the PS button." To move ahead, follow the onscreen motion. There was probably an electric shock occurred when that accident happened. Does anybody have any ideas? If there is no enough space, you can choose not to back up application data. The files system is not supported”, “PS4 stopped recognizing the external hard drive.”, “The USB storage device is not connected.”. You can only use one extended storage device at a time. This will most probably fix the issue. Did that and only option I can access is 7. One of the simple methods of formatting a disk and solving PS4 is that the USB storage system is not attached to a mistake. In most cases that will eliminate bad sectors and restore the original performance of the hard drive. PS4 fails to support connected storage devices via a third party medium (USB hub). When trying to update PS4 software via a USB storage device. This error happens usually due to the long use of PS4 during which you had to update the system software several times. In this case, it is necessary to change the file system to FAT32 or exFAT or format USB drive. How to fix USB device not connected on PS4 Hope this video helped. How can I fix this. Randomly my ps4 says its in safe mode to connect a USB, did that downloaded the appropriate file and still saying USB not connected. For a long time, the USB storage device will work fine, then suddenly, it would stop working, and this message would appear. It supports all storage devices, not only USB drives, but also hard drives, PC, Mac and all storage cards. My computer detects all of the drives. Probably it’s the USB flash memory. An abrupt power surge or electrical shock. Step 5: Input “Clean” command, and then the disk selected will become an unallocated space, and all data will be deleted. Connect the DUALSHOCK 4 using the USB cable, and press the PS button.' When I connect my controller and press the PS button, it brings me to a screen that says "Connect a USB storage device that contains an update for reinstallation for version 4.74 or later. I guess this proved too much for his computer and it just started sporadically not recognizing various devices. I am in safe mode also. Over the years of doing troubleshooting, I found that two simple rules cover 80% of all computer troubleshooting: 1. All data you wish to import must be saved to a folder called "WEPES", which must be placed in the root directory of your USB storage device. Format NTFS Drive To FAT32 Via Windows Explorer, Link the USB drive to your device. Try uninstalling and reinstalling the driver if you previously installed it How to clean install PS4 game controller driver in Windows10 Go to SEARCH, type DEVICE MANAGER and click that. Your email address will not be published. The PS4 is not recognising the new HDD BUT still recognises the old one when I plug that in and before you ask.. 2. If I press okay it says “the USB storage device is not connected (SU-41333-4). Published 24/09/2018. Usually, it is suggested backing up the data to a USB storage device. Upon start up I get an all black screen that checks the system and then says it “Cannot Start the PS4. This issue occurs after you safely remove a USB device from the same UBS port. Ensure that the “PS4” folder is at the root of the USB storage device, and not contained in another folder: USB (D:) > PS4 > UPDATE. Can not get PS4 to up date. Switch the USB port. Right-click on the USB drive and pick “Delete Size.” The USB drive is now empty, unallocated. Try to change the USB port. In the end I decided to just buy a new hard drive . It say the USB storage Device is not connected. Probably there’s a compatibility issue with your external hard drive firmware and the installed PS4 system software. You can only use one extended storage device at a time. Reply 1 year ago Reply Upvote. Go to Settings > Application Saved Data Management > Saved Data in System Storage > Copy to USB Storage Device. Thanks. Another PS4 USB device connection issue is that when you connect your USB drive to PS4 but it's shown as not connected, or PS4 keeps saying the USBÂ storage device not connected. My wife spent over $100 for my bday to get me a seagate hard drive for PS4 . Right-click on the unallocated disk and select “. Here, the USB device mentioned by Windows is a general concept, not limited to a USB hard drive or flash drive, but other devices using a USB port for connection, including a USB mouse, keyboard, Android phone, camera, printer, etc. If I press okay it says “the USB storage device is not connected (SU-41333-4). If your USB keeps on connecting and disconnecting, it is often due to a faulty USB port, your machine’s Power Options etc. In some cases, the user might get an alert message saying that "The USB storage device is not connected". This would cause an electrical shock impacting the way the PS4 system handles the devices connected to the USB. It also happens when you use the external storage unit as data backup. Full initialization might not work sometimes, so you’ll want to re-install PS4 system software. The first way to try when finding PS4 controller not connecting to PC is connecting the controller by using a USB cable. I am in safe mode also. Scenario “I have got a 2TB USB external Seagate hard drive, formatted with NTFS and I want to employ it to backup my PS4. I already have a 1TB External HDD which works fine but is nearly out of space so upgraded to 2TB. Is there any suggestion?” Required fields are marked *. I connected the hard drive to a PC and it recognises it although it doesn’t directly show it in mypc. ... • The connected external USB device could be entering selective suspend. But now I can’t re-install PS4 software from USB. Then enter the PS4 folder and create a new folder called “UPDATE.” ps4 update file. First off, i’d like to say what an awesome site this is. (SU-41333-4). For details on using extended storage, see "Using extended storage". If it does, you have to full initialize the PS4 and reinstall the operating system. After replacing the drive, the software installation process went exactly as it was supposed to and the PS4 is now working better than before. 6. There are two reasons for this, Compatibility issue between the USB storage device and PS4; USB devices may not be properly connected to PS4 due … That is why it is so frustrating and annoying. It seems like it’s a problem with the PS4 system itself. I used to have it sitting on top of the PS4, but then I thought it might be overheating, so I moved it to a few inches from the right of the PS4. In order to view or play files from an external storage device, such as a USB stick or external hard drive, video and image files must be saved within a folder on your storage device. My situation is frustrating because it is neither the HDD or the PS4.. Try Following Measures First "Do you want to overwrite this saved data" will display if the file you're copying already exists on the USB storage device. Try connecting it to a PC and check whether it recognizes it or not. Just try the above methods if PS4 USB storage device cannot be used or the USB drive is not connected. Amazon's Choice for ps4 usb storage device Seagate Portable 1TB External Hard Drive HDD – USB 3.0 for PC, Mac, PS4, & Xbox, 1-year Rescue Service (STGX1000400) 4.7 out of 5 stars 80,895 After all, tests will manifest the real source of problem. How to make USB hard drive format compatible with PS4? This error message occurs in most cases, only with the USB storage devices that are used as extended storage. I downloaded the update on the correctly formatted USB yet the playstation fails to read it giving me “The USB storage device is not connected SU-41333-4” message. Any idea what i could do? This situation happens to all systems, whether on computers or game consoles. The hard drive itself is usually fine, but the USB bridge, which helps connect the USB cable to the hard drive’s SATA interface is out of action. Then choose the factory reset. Make sure you can see files, and … Is it plugged in? Attempt to full-format it if it’s defective or if it has any bad sectors, and this should repair it. This mistake happens most often unexpectedly without any hint or intervening cue. Keeping your precious PS4 files backed up to prevent any data loss that might occur in the event of a system failure. Hey guys, So I dropped my ps4 and when starting up my ps4 I got the SU-41333-4 error code. When turned on the PS4 gives the message: 'Cannot start the PS4. Please visit this page for more details. Connect the USB storage device directly to your PS4™ system to use it as extended storage. Downloaded the software from and put in proper PS4>UPDATE folder. Even if you have connected two devices that are formatted for use as extended storage, only one can be active as extended storage. Most often, this error suddenly occurs without any prior cue or hint. However, when I plugged in the USB hard drive to my PS4,I was prompted by the message that “The USB storage device cannot be used. "USB Device Not Recognized" keeps popping up? Check that your external hard drive supports USB 3.0, as PS4 does not allow older USB generations. I made sure the HDD is healthy..and formatted to correct format. It was FAT32 format and I even tried formatting to ExFAT hoping that would resolve the issue and it didn’t. And if your ps4 doesn’t read USB, you can’t access files, so you can’t transfer any data because PS4 can’t use this USB storage device. Have a question. Does resetting the controller delete any game from my console. After inserting the USB it says that there is no USB connected. Source- PS4 says: January 23, 2019 at 1:31 AM. Connect DualShock using usb then press ps button. I tried all of the safe mode options 1-6 as well as downloading the 7.51 software to my hard drive. I've tried using both USB ports on the PS4. This could have destroyed something between the PS4 and the hard drive, which caused PS4 to stop recognizing it. Problem 2. Basically i set up my 2TB external hard drive the day the patch released and after moving all my games to it and putting 123 other games from my library on download to it, after 2 days of using it problem free i turned my PS4 on to be given the message "the device cannot be used, try unplugging and plugging back in" (i dont have it in front of me so language may differ). I have tried 3 different USB Thumb drives and re-downloaded the PS4UPDATE.PUP file and tried again . Now when I connect my controller via USB, my computer doesn't detect it at all. Try to connect the drive to a PC and see whether it recognizes it or not. The files system is not supported”. Now it will only boot into Safe Mode and asks for an update file. Instead of paying for a new hard drive replacement, you can try to repair it by performing a full-format on it. “Fast Format” is the default choice. In some cases, there won't be any messages when the PS4 system stops responding to the external HDD connected … I get to the "copy to USB storage device" then it says "cannot perform that operation" the connected USB storage device is being used as extended storage (CE-41893-5) 1 reply 0. ashmcann1986 Gemma-louC. You can have up to 2 external drives on an Xbox One upwards. If you’re sure that your external HDD is healthy (test it by connecting it to a PC), that means the PS4 itself has problems. Am I missing something . Select “Format this volume with … » at the last stage. Yet, on top of that, bad game/app installation or its update will affect the functionality of the entire PS4 device. For details on using extended storage, see "Using extended storage". The following changes have been made for when you use Remote Play on mobile devices and computers. Need to up - Answered by a verified Electronics Technician. In such a scenario, you have to know that something with the USB itself has gone wrong. Improper installation of PS4 system software update. Connect a USB storage device to the PS4 system. Wait for some time (about 30 ~ 60 minutes) to get the controller fully charged. I have an update file on a USB in the exFAT format and I have tried it in FAT32 with the proper PS4>UPDATE>PS4UPDATE.PUP folder format. I then tried connecting usb flash sticks and the PS4 recognised them without any issues. What exactly is happening with you? Have you tried connecting the external HDD to a PC to check whether it functions there or not? The PIN number is 2HJAP5-500. So at that point I’m thinking I just need a USB storage that has an update. We’re saying the same thing over here. Off the top of my head, I’m pretty sure this is. Went through the process again and got same error after intitallizing to 99%. Here's how to connect the external HDD. The PS4 must recognize every USB storage device connected to it, and a message will show up telling you to format it. If the USB flash is so, it will work directly with you without any problems. 1. Googling this gives me a couple of results of people having the same problem with this particular HDD. So, if you have another file system in your USB storage, ps4 won’t recognize USB, and it won’t be able to use it. You can connect a second HDD for use with Media player, but you can’t connect two HDDs for Games, apps and add-ons.